This Industry Viewpoint was authored by Manoj Krishna Mohan, Manager, Salesforce Practice, Prodapt Solutions
Service providers must use the wealth of personal & geographic data to give customers what they want
Since the advent of digital-first, ecosystem-driven businesses, customer expectations have changed dramatically in the connectedness industry. Consequently, service providers are compelled to offer a fluidic and painless customer care journey with an acute focus on personalization. It can help [Read more →]







One of the states that has traditionally gotten the least infrastructure love, at least in the media, is certainly New Mexico. With Tier 1 markets to the west in Phoenix, the north in Denver, and to the east in the DASH triangle, one rarely hears from Albuquerque and Santa Fe etc. But that doesn’t mean there isn’t fiber out there, and recently a new state-wide network operator was born: New Mexico Fiber LLC. Built from the combined assets of local RLECs and ISPs, NM Fiber is looking to take its case to the broader market. With us today to talk about the company’s plans is chairman Glenn Lovelace.
This Industry Viewpoint was authored by
This Industry Viewpoint was authored by Eric Carrasquilla, SVP of Digital Engagement Solutions at