
This article was authored by C Omprakash, KS Dineshkumar, and A.B. Mogan of Prodapt Solutions
According to a McKinsey’s report, digital service providers (DSPs) have complex fundamental processes with multiple system integrations that are labor-intensive and highly expensive. TM Forum business process framework’s trouble to resolve (T2R) process provides a framework to deal with a trouble (issue) reported by the customer, then to diagnose the issue, to analyze, to identify the root cause of the problem, initiating resolution to meet customer satisfaction, monitoring progress and finally [Read more →]