
This sponsored thought leadership article was authored by Chris Menier, General Manager – VIA AIOPS for Vitria Technology
Telecommunications, a technology intensive business, generates revenue by providing service to a diverse population of consumers. Their success depends on a quite simple formula – grow the business by offering more connections with exceptional service at the lowest price point. While the formula is simple, consistent delivery of exceptional service is challenging. [Read more →]










This Industry Viewpoint was authored by Pravin S. Bhandarkar, Founder and CEO, RtBrick
This Industry Viewpoint was authored by Todd Kiehn, SVP Global Product Management, GTT