This Industry Viewpoint was authored by Darach Beirne, VP of customer success at Flowroute, now part of Intrado
Hybrid work has become the new norm for many businesses after taking center stage in 2020. Now, 74% of companies say they plan to continue remote work during their transition back to in-person or hybrid operations. Despite the numerous benefits associated with working remotely, the changes have exasperated a few challenges for businesses. For example, the influx of workforce optimization tools is creating barriers to a fluid customer experience. The barrier? IT silos. [Read more →]






