This Industry Viewpoint was contributed by Michael Mahoney of AVOXI
With the recent emergence of 5G technology, many businesses are hopping on board and incorporating 5G into their infrastructure. Call centers are no exception, and 5G can make a great impact on how contact centers are run, enhance their customer experience, and gather data. [Read more →]








The pace of technological change affects everyone and keeping up with it is not just an issue for the rest of us. Even those helping to drive that change have to work at it. Ciena has been rapidly shifting its business model and workforce towards software and support for the technology revolutions on the horizon. With us today to talk about how they are achieving this is Joe Marsella, VP of Global Sales Engineering. Joe leads a team of ~350 sales engineers that must keep up with the pace of change so that they can help customers stay ahead. 

