Verizon Wireless plans to issue up to $90M in refunds to 15 million mobile customers who were charged for data time they didn’t use. As in, their phone was not in use at the time. Apparently it was possible for Verizon’s software to spend your money when you didn’t, even if you didn’t even *have* a data plan. Each charge itself was mostly negligible, and each consumer will get back only a few dollars. But because they have so many customers, the accidentally collected booty added up to a nice little pile.
The FCC has been pushing the investigation, of course, and deserves credit in this case for actually protecting the public interest. What I can’t figure out is… How the hell do you not notice an extra $90M lying around? I’ll bet if Verizon were *missing* $90M they’d have noticed rather quickly. As with bank errors, such things are very rarely in favor of the consumer.
The FCC has received ‘hundreds of complaints’. Can you imagine how many complaints *Verizon* got before deciding to act? It’s not like Joe Citizen has the FCC on speed dial. Hey, maybe now they’ll be able to save money on those call centers…
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