Telephony Online has an article today discussing the trend of carriers offshoring parts of their network operations. This certainly is going on, one only has to listen to what networks like Colt and Level 3 have to say in their earnings calls. And it’s unstoppable, like heat flowing from hot to cold and water running downhill – if it can be done somewhere else cheaper then sooner or later it will. However, the article speaks of the trend largely in general terms as if there are no people involved at all, which bugs me. Like this quote:
Planning the transition should include for scenarios such as inadvertent communications and information leaks that may trigger onshore work disruption. In such situation, offshore operations may need to be commissioned earlier than anticipated.
Inadvertent communications? Onshore work disruption? Why all the euphemisms? Is it so hard to say ‘the people who are about to get fired might hear about it get discouraged or angry, and they might do something drastic like find other jobs before we are ready to fire them?’ There are real people on both sides of this sort of thing, the least we could do is remember that when making our plans to save money and treat them like, well, people. Believe me, I understand the dilemma the people making these decisions have, nobody actually likes to have to do this. But these sort of euphemisms are one of the dehumanizing acts that cause rifts between telecom management and the folks who actually run the networks.
But I digress. What I’m wondering is how much of this my readers are actually seeing? What sorts of IP/networking jobs are going overseas? I know much of it is IT/backoffice stuff, but I’ve heard of other things. IP network design? Network Testing? How much can really be done from 10,000 miles away?
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