This morning the cloud communications platform provider Alianza picked up its first Tier 1 customer win. Lumen Technologies will be using their cloud-native platform to add Lumen Cloud Communications to its portfolio, which will take aim at business customers migrating from legacy technologies.
Of course, Lumen and its predecessors at Level 3 and CenturyLink have long been on this journey from POTS to the cloud, as have nearly all providers. But most major provider’s services are still powered by what are now legacy softswitch and IMS infrastructure running on their own infrastructure rather than true cloud-based communications. Alianza and Lumen hope to make that final jump into the modern era that was promised by so many back when we just called it VoIP.
If all goes well, the results could show up not just in cost savings but in operational flexibility and agility when it comes to satisfying the needs of business customers. Lumen hopes to leverage that agility to drive better revenue growth, especially in segments of the market not well served by over-the-top offerings from cloud providers.
Alianza has until now had most of its success with smaller service providers, which makes sense given the complexities faced by much larger providers networks. But fully cloud-native solutions for voice are definitely where things are inevitably headed, and the company clearly hopes to replicate this one.
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